splicereel
Contact

Contact

We read every message and reply within two business days.

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Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles customer service inquiries and returns related to payment.

  • 01

    Support

    A project that will not open, an edit that went wrong or an export that failed. Include the project name.

  • 02

    Billing and refunds

    Receipts, credit packs or a refund of unused credits within 14 days. You can also reply to any Paddle receipt.

  • 03

    Teams and volume

    Many videos a month, custom packs or several people editing.

  • 04

    Privacy and security

    Data requests, deleting a project and its footage, or a security report.